Shipping policy

Last updated: February 13, 2026

Order Processing

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● Orders are processed within 1-3 business days after payment confirmation.

● During high-demand periods, processing may take up toΒ 3 business days.

● After processing, you’ll receive aΒ shipment confirmation email with tracking details.

Shipping & Delivery

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● Delivery usually takes 8-12 business days from the date your order is shipped.

● Shipping times may vary depending on your location and carrier.

● Tracking numbers are provided once your order ships.

Tip: Keep your tracking number handy for reference until delivery is complete.

Shipping Costs

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● We offer Free Shipping to the United States, Canada and European countries on all orders.

● Any customs fees, import duties, or taxes required by your country are the responsibility of the recipient.

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*European countries : Austria, Belgium, Bulgaria, Croatia, Czechia, Denmark, Estonia, Finland, France, Germany, Greece, Hungary, Ireland, Italy, Latvia, Lithuania, Luxembourg, Malta, Netherlands, Poland, Portugal, Romania, Slovakia, Slovenia, Spain, Sweden, Norway.

Address & Delivery

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● Please ensure your shippingΒ address is accurate and complete.

● Pawlany is not responsible for lost or delayed shipments due to incorrect addresses.

● Packages returned due to invalid addresses may incurΒ additional shipping fees.

Lost or Damaged Packages

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● If your package is lost or arrives damaged, contact us immediately atΒ support@pawlany.com.

● We will work with the carrier to provide aΒ replacement or refund once confirmed.

Shipping Restrictions

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● Always check theΒ product page for any shipping restrictions.

Questions About Shipping?

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Need help with your delivery? Pawlany makes it simple and stress-free!
Contact Support: support@pawlany.com

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